Cameras

As early as the 11th century, a camera using a pinhole or lens was developed. This projected a specific image on a viewing surface. At that time, these images were preserved by manually tracing them, due to non-availability of adequate photographic technology and material. The first small and portable camera was invented in 1685. However it was not until 1826 that the first permanent photograph was made.

The word camera is derived from the Latin word ‘obscura latin,’ which means dark chamber. A photograph is a medium through which people can relive past events and revisit moments. From the days of stencils, black and white to color, cameras have come a long way.

A camera is essentially a lightproof box fitted with a lens. A shutter is used to collect incoming light and direct it onto the film within. There is a viewfinder, used to frame the scene and a mechanism that helps with focusing on the object. An external or internal flash maybe used to maximize lighting conditions.

The shutter speed controls the aperture through which light enters the camera. The higher the shutter speed the smaller the aperture, and vice versa. This mechanism controls the time during which light is permitted to enter the camera. Pinhole cameras use a tiny hole to focus on an image. Other cameras use a lens for focusing purposes. The focal length of a lens, which is the distance between the rear of the lens when set on infinity and the film, establishes viewing angle and the size of the viewed objects.

35-mm cameras are currently the most widely used cameras. Modern cameras are available in rangefinder and reflex models and use an integrated rapid film-transport mechanism. Lenses can also be interchanged with ease, using the same camera body. Photographers may use lens filters, flash bulbs, and tripods to support their photographic ventures.

Camcorder Batteries

Digital camcorders of today have come along with highly efficient batteries that last longer and give you the utmost satisfaction. Camcorder makers in the recent years have striven ahead in making the battery life longer and longer. Thus, the hassle of charging your battery every time you need to shoot is minimized.

Reputable camcorder manufacturers like Sony, JVC, Panasonic, and Canon are now competing to give you a better battery performer. Meanwhile, the sizes of these camcorders—whether a DVD format or not–are getting smaller and smaller each day. With miniaturization arises the problem: a small camcorder means a smaller battery that would need to remain charged for a longer time span.

Most of these models, however, run on lithium batteries that not only last longer but also give better results. Professional camcorders, from the Sony or Canon genre for example, do give up to a three-year warranty on their batteries. But the market has something else to offer as well: unbranded but great performers. Lithium batteries made by less-reputed brands also work well. Thus, professional shooters as well as amateurs are increasingly depending upon these versions after the original battery dies out, as the less well-known brands are cheaper and continue to give the same output.

But while purchasing these unbranded batteries from a retail outlet in your city or from an online store, take caution. You need to understand few criteria. You should compare prices and warranties, if available, on the battery. The credibility of the online store or the manufacturer and the longevity of the power provider can be of much help to you. It has occurred many a time that people have simply paid for a particular battery on the web and are still finding it difficult to have it delivered.

Call Center Solutions

Espresso vending machines, pool tables, round the clock Internet access, free phone calls… sounds like an internet cafe? No, it’s a call center. A call center is basically an office where a company’s inbound and outbound calls are handled. Call centers may be small or large.

Call centers provide a number of advantages, known as “solutions” to companies. For example let’s say a bank needs a call center’s help in running its mortgage finance business. The bank may entrust the work to the call center. The call center representatives may receive loan applications over phone; forward the account balance and the application to the bank for further follow up, and so on. As the call center takes up this work on behalf of the bank, the bank saves a lot of time. Another call center may assist an opinion survey company. Here the call center representatives may make phone calls to people to answer survey questions and forward responses to the survey firm.

Many call centers use a range of technologies to improve performance and customer experience. One area in which call centers have been proving to be of growing importance is Business Outsourcing, in which companies contract out some of their functions to other companies as we have seen in the above two examples. As it can be expensive to maintain call center equipment and staff, many companies choose to outsource their telephone functions to an external call center. It is very common to find one call center handling the work of several customer companies engaged in diverse areas of business. Many of them take advantage of time zones in different states and countries.

With the advent of the World Wide Web, voice recognition software applications, e-commerce and the demand for better customer service, call centers are booming throughout the US and the world.

Call Center Software Manufacturers

Many small- and medium-sized companies offer resale services from full telecommunication vendors who sell call center systems from many manufacturers or dealers who specialize in single manufacturer offerings.

These call center systems vendors typically carry integrated hardware and software packages since the call center software is reliant on the phone system hardware. Ordinarily, a person or company is pressurized to upgrade their phone systems to get access to the software features. Usually a phone upgrade is required for installing new call center software or the buyer can search for software that is compatible with the existing phone system.

However, some vendors will offer software that is independent of the existing phone systems, as is the case with hosted solutions. It is advisable to know about the vendors who are responsible for integrating separate systems.

Call centers are similar across industries, so the majority of call center software vendors do not focus on one particular type of call center. Looking for vendors with plenty of experience in dealing with customers who have the same requirements as the buyer can help in finding the appropriate call center software solution.

Integration of the system with the buyers existing hardware and software is crucial. The majority of call center software providers will swiftly assure a buyer that they can integrate with the buyer’s systems, and that is usually true, but the amount of effort can vary. Asking questions that are more detailed such as – have they done projects with databases that are comparable to the buyer’s. Other important features to be enquired about are the compatibility of the existing phone systems and other technical requirements.

Some of the manufacturers in this field are Microsoft, Cisco, Net-g, and Televantage. These companies are among the best service providers according to the customer ratings found on the Internet.

The buyer can only decide the appropriateness of software since there are many types of call centers, their functions differ according to its size, and the services provided.

Call Center Services

Big business houses like banks, insurance companies, multinational corporations, financial services, mutual funds, stocks and shares brokers, and others generally have a large customer base. These businesses need to answer huge volumes of calls or enquiries from their customers regarding their day to day concerns. To meet such needs they have come up with the innovative idea of setting up special branches in their offices to deal with these calls. These branches are called call centers.

The staff manning these call centers is equipped with the data that contains all the information about the customers. Since the amount of data is huge, it is stored in computers and programmed in such a way that the moment some customer raises an enquiry, it is answered with a click of the mouse. Telecommunication and computer technologies like Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) have been developed so that the phone calls and answering are synchronized with the computer interface. In this way the customer service specialist of the call center, on receiving the call, answers it in your company name treating the caller as if he has actually visited the company office. This synchronization of the phone calls with the computer interface facilitates an uninterrupted answering service and eliminates any delay in providing answers to the enquiries.

The call center staff is also equipped with centralized telecommunication equipment to monitor and route the enquiries of the customers to specialists dealing with their concerns. This is done by using call-routing software in conjunction with Voice over Internet Protocol (VoIP) technology. As soon as an enquiry is received, it is forwarded to the specialist who satisfies the customer by referring to the database in the computer.

The work in the call center goes on round the clock, 24 hours a day, 7 days a week, including holidays. The office timings and operations are so devised that callers from multiple time zones are attended to according to the time zones of their countries, For example, if it is daytime in America and night in India, the call center operates during the night in India to answer the calls of the American customers when it is day there. The bottom line is that whenever the customer dials up with his enquires, he is duly attended to.

Call Center Recording Software

The call center is a liaison between a company and its customers. However, no matter how good the liaison may be, the customers won’t be happy and loyal unless the company is determined to understand and swiftly act upon the information supplied by the customer. A call center recording software solution gives managers vital information about the root causes of operational issues, product opportunities and competitive situations. The recordings can be leveraged as a very effective market research resource.

Call center recording software ` allows a company to inspect the interactions between their agents and their customers. A call is recorded from the time it is received by a call center agent to the time it is disposed off. As per the changing business needs, call centers are recognizing the advantage of recording all the calls and then mining the appropriate contacts using speech analytics technology for review.

Call center recording software provides a continuous recording service for the call center. This service offers the advantages of conserving capital, freeing technical staff, and maintaining flexibility. They are designed to record hundreds of simultaneous calls. They can be configured to record all calls or just a sample of calls and can record the entire call or just a portion. Call centers use these recordings to improve their own performance by establishing metrics and using call content in training.

There are many types recording software to record business transactions, customer interactions and agent evaluation. Driven by legal or client obligations, many organizations are required to record business transactions. Such organizations include: telesales, debt collection, finance and banking. Business recording software serves this purpose. Quality assurance recording software helps in recording transactions with customers and clients, and provides valuable information and insights into sales and services operations.

Full-time recording helps evaluate agents based on a much more representative sample of calls from any time on any day. This not only increases agent motivation and performance, but also results in more loyal agents. It may also help management to decide what form of training is required and for which agents. It also facilitates decision-making on retention, rewards and replacement of agents based on performance.

Recording software coupled with speech analytics technologies provide a robust degree of supervision and improvisation for today’s customer-centric businesses to flourish.

Call Center CRM Solutions

Call centers are offices that make use of phone facilities to assist client companies engaged in fields as diverse as healthcare, education, law and market research. As the call centers function round the clock, and its employees communicate with customers in a completely virtual environment, the risk of getting stressed out is great. Like any employer, call centers too are expected to keep their employees happy. Only if they are happy can they make the customer at the other end of the phone line happy. Moreover, the sustenance and reputation of a call center depends basically on its relationship with customer companies. Hence call centers view Customer Relationship Management [CRM] as a top priority area and offer a wide range of in-house CRM consulting services. This is seen to increase productivity, efficiency and effectiveness.

An effective CRM program trains the call center employees on a consistent basis to build a good and everlasting relationship with the customer [companies]. Before developing CRM programs, call centers make use of the knowledge and understanding of their employees about customer requirements. Based on this, they develop modules and train them to use a wide variety of information and communication technology tools to accomplish a strong relationship with their customer companies.

An effective in-house CRM will ensure that the call center’s business functions make both the employees and customers happy and comfortable as members of a cohesive team.

One of the most important objectives of using CRM is to make the call center more profitable, reputable and sustainable in today’s highly competitive global market.

Cable Modems

Cable Modems are made to acquire data through your television. This way, you can access the Internet using a tried-and-true technology, at a reasonable cost. They are mostly used in broadband Internet that usually eats up the unused bandwidth that is sitting in your cable TV network. Americans are the largest users of cable modems. In 2005, there were 23 million users, and the number is on the rise as other parts of the world are turning on to cable.

Many companies now offer Internet services with your cable subscription. However, there cable modems have some disadvantages. One is that Internet access comes from cable television, and computers also using cable modems can eat up speed. This is due to the single coaxial cable line. The more people that use cable modems at the same time, the slower the connection is. If you’re more concerned about uploading files rather than downloading them, then cable may be a spoiler for you x96 the better option would be DSL However, DSL may have the same speed as cable. Privacy is also a problem with cable because there are many hacking tools available.

Lines of cable modem from telephone and computer are now widely available. The latest ones are no bigger than your CD player. There are three types: internal cable modem, external cable modem and the interactive set-top box. You can share your Internet access by connecting a router to your cable modem. Some modifications to your modem can speed up internet access.

Cable Modem Reviews

Cable modem reviews provide customers the specifications, functions, weaknesses and strength of the product they bought. These reviews are available on TV, print and on the Internet. They normally compare one product line with the stating the disadvantages and advantages of using one over the other.

Until recently, most Internet users had limited options other than to utilize a 56K modem and the phone line to access the Internet. Prowling on unused bandwidth cable networks, cable Internet services are quickly becoming another popular choice. With approximately 80 million U.S. households wired with cable television, and cutting-edge technologies that permit Internet data transfer via cable wires; cable Internet access has gained wide-strides in the market share over dial-up and DSL connections. Cable Internet access and cable modems are relatively new technologies and issues such as speed consistency; security and data reliability are still being assessed.

The effects of cable modem reviews cannot be evaded since those who score well on a review usually come at a higher price. The main concerns of reviewing cable modems are to show which modem provides are the most efficiency. Check the manufacturer’s website to see what new drivers are available. They often have newer drivers than what comes with the modem. Do not use native Windows drivers; always install drivers from the manufacturer. You can also avail of the user manual to see what is the most user-friendly. Another option to make sure that your cable modem is properly is to monitor it using downloadable software. These monitors show you in real-time upload and download speeds performed by your cable modem.

Buying Cell Phone Batteries Online

Amongst the most prominent features of cell phone batteries is that they are proprietary in nature, which means that they cannot be used interchangeably with different types of cell phones. Normally, the same company that manufactures cell phones also manufactures cell phone batteries that are compatible with a particular type of cellular phone.

Buying proprietary cell phone batteries is easy. Customers can log on to the manufacturer’s website or other online store for purchasing the required type of cell phone battery. Customer purchase requests are received online and the order is shipped via courier. Making online payments is not a problem as they are sent through a secure server and handled by trusted and reputed international card companies.

Apart from proprietary cell phone batteries, non-proprietary cell phone batteries are also available in the market. They are compatible with a range of cell phones, depending on the type of battery. They are often manufactured in countries such as China, Malaysia, Philippines, Indonesia, and Taiwan where cost of manufacturing is relatively less than other countries. Customers can log on to websites hosted by these manufacturers for getting the required type of cell phone battery. Non-proprietary batteries are often priced below branded cell phone batteries for attracting customers and increasing sales.

Buying non-proprietary batteries online has its drawbacks, as customers cannot verify the quality of the batteries offered for sale until they actually get the batteries and use them. Customers can minimize the risks of buying substandard batteries if they survey the market and read customer reviews and feedbacks about the type of battery they intend to buy.

It is better to opt for branded cell phone batteries when shopping online, as non-proprietary batteries may offer price benefits but may also damage the internal components and circuits of the cell phone if the battery is of substandard quality.